Patient & Visitor Information

Thank you for choosing CHI Saint Joseph Health for your health care needs. Our family of providers, nurses, technicians and support staff are dedicated to providing you with the best possible experience. We are focused on you and your family to help ensure a personalized, high-quality and safe experience during your stay.

Here you will find information and resources to help you during your time at one of our facilities. If you have any questions, please do not hesitate to speak with those caring for you. For facility-specific information, such as visiting hours, dining options and contact information, please contact your facility below.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.

Mission and Values

Patient Guides are available at our hospital locations. These guides are designed to provide you with necessary information about routines, procedures and processes at the facility during your stay. If you have questions, we will be happy to answer them for you, or go to the Patient Rights page.

We understand that having loved ones by your side can help with your healing and care. To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time. Two visitors are allowed for patients who have been admitted to the hospital, unless otherwise limited by department. By entering a CHI Saint Joseph Health facility, you are attesting that you have not been diagnosed, or been near someone, with COVID, or have any of the primary symptoms of COVID. Visitors are required to wear a mask throughout the hospital, including in patient rooms, and practice social distancing. Visiting hours vary by facility. Please confirm with your location.

CHI Saint Joseph Health provides trained, qualified medical interpreters at no cost to patients and families in order to ensure effective communication for those who are Limited-English Proficient (LEP), Deaf/Hard of Hearing (HOH), or have other communication challenges.

We also are focused on providing resources and education that support the practice of culturally competent care within our organization to diverse patient populations.

We speak your language and can offer a variety of resources to meet language needs, including:

• Face-to-face interpreters for many languages, including Spanish and American Sign Language
• Over-the-phone interpreters for most spoken languages
• Video-remote interpreting for American Sign Language

For questions about interpreter services at CHI Saint Joseph Health, please speak with your care provider, including your nurse, or email interpreter services.

With the My OneCare patient portal, you can access your medical information online 24/7 from your computer, tablet or smartphone. Having easy access to your health information allows you to make more informed health decisions for yourself and your family.

Visit My OneCare Patient Portal

Hospitals and Locations Visitor Information

For additional patient and visitor information, please select a location below or call the main hospital number.

• Continuing Care Hospital – 859.313.4366
• Flaget Memorial Hospital – 502.350.5000
• Our Lady of Peace – 502.451.3330
• Saint Joseph Berea – 859.986.3151
• Saint Joseph East – 859.967.5000
• Saint Joseph Hospital – 859.313.1000
• Saint Joseph Jessamine – 859.887.4100
• Saint Joseph London – 606.330.6000
• Saint Joseph Mount Sterling – 859.497.5000
• Women’s Hospital at Saint Joseph East – 859.967.2273

Additional Resources

• Bill Pay
• Financial Assistance
• Health Insurance Options
• Medical Records Request